At www.fdaidesign.com ("we", "our", "us"), we are committed to protecting your privacy while delivering premium workstation solutions and office furniture experiences. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases, or engage with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service and enhance your office environment setup:
Identification Data: Full name, email address, contact number, and shipping/billing addresses required for order processing and delivery verification of office furniture and workstation equipment.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways for secure transactions.
Transactional History: Comprehensive records of purchases, returns (processed within 3-5 business days, extended to 5-7 business days during peak seasons), exchanges, and customer preferences for personalized office solutions.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to optimize your browsing experience.
Communication Records: Correspondence history including customer service inquiries about product specifications and professional office setup consultations.
Your information enables us to deliver exceptional service through efficient office solutions:
Order Execution: Processing payments, arranging specialized shipments for office furniture (delivery timeframe: 7-21 business days), and managing extended return windows (21-day return policy from delivery date).
Customer Relationship Management: Providing tailored workstation recommendations, ergonomic consultations, and handling after-sales support requests for office environment optimization.
Service Enhancement: Analyzing browsing patterns to optimize website functionality and product assortment for professional office setups.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive business and personal data.
Legal Compliance: Meeting tax obligations, customs documentation requirements for international office furniture shipments, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with specialized partners:
Logistics Partners: Selected courier services receiving limited shipment information for coordination of office furniture deliveries.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations.
We never sell customer databases or permit unauthorized commercial use of personal information.
Our sophisticated cookie framework supports efficient browsing and product selection:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing of office furniture collections.
Preference Cookies: Storage of language selections and office setup preferences for personalized displays.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and user experience.
Marketing Cookies: Non-intrusive tracking for relevant promotional content about workstation solutions.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions.
Tokenization of payment credentials with industry-leading processors.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists.
Multi-factor authentication protocols for administrative system access.
While we implement rigorous safeguards, absolute security cannot be guaranteed for electronic communications.
Subject to jurisdictional regulations, you may exercise:
Access Rights: Request copies of personal data in machine-readable format.
Rectification Privileges: Update inaccurate or incomplete information through account settings.
Erasure Requests: Demand deletion of non-essential data where legally permissible.
Processing Restrictions: Limit certain uses of personal information.
For assistance with these rights, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary office solutions and services. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision.
