All transactions conducted through www.fdaidesign.com require immediate payment processing via our secure encrypted checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared through our financial institutions before we initiate any order processing activities. In exceptional circumstances where payment verification fails or encounters authorization issues, we retain the right to cancel your order without advance notification. For international customers conducting cross-border transactions, please be aware that currency conversion fees and international transaction charges may apply based on your financial institution's policies and prevailing exchange rates. We recommend contacting your bank prior to international purchases to understand potential additional costs. All financial transactions are protected by industry-standard SSL encryption technology to ensure the security and confidentiality of your payment information throughout the purchasing process.
Following successful payment processing, you will automatically receive a comprehensive order confirmation email delivered to the address you provided during the checkout procedure. This electronic document serves as your official purchase receipt and includes complete order specifications such as detailed product descriptions, precise pricing breakdowns, applicable taxes, and preliminary shipping information. We strongly advise thoroughly reviewing this confirmation email as it constitutes the legally binding agreement governing your purchase from our premium office furniture collection. Should you identify any inaccuracies in product selection, pricing, or shipping details, please immediately contact our customer service department at [email protected] within 24 hours of order placement to ensure timely resolution. This verification window allows us to address potential issues before order processing advances to the fulfillment stage, ensuring complete accuracy in your workstation or office furniture delivery.
While we employ sophisticated real-time inventory management systems to track our extensive collection of premium office furniture and workstation solutions, occasional overselling situations may occur during high-demand periods or promotional events. In such rare instances where inventory discrepancies arise, we will proactively notify you via email within 48 hours of purchase completion. You will then have the option to either await product restocking (typically requiring 3-4 weeks for our custom-crafted office solutions) or receive a comprehensive refund processed through your original payment method. We cannot guarantee continuous availability of specific furniture configurations, finish options, or specialized workstation components displayed on our digital platform. All premium office products remain subject to prior sale until your order completes final processing stages and transitions to shipped status. Our inventory management team continuously monitors stock levels to minimize such occurrences, particularly for our signature ergonomic office solutions and custom workstation designs.
Orders for our premium office furniture and workstation collections typically require 3-5 business days for meticulous processing and quality verification before shipment commencement. During seasonal peak periods, major promotional events, or holiday seasons, order processing may extend to 5-7 business days to maintain our quality standards. Following dispatch, domestic deliveries generally arrive within 10-18 business days, while international shipments may require 18-28 business days depending on destination country customs clearance procedures and transportation logistics. You will receive detailed shipping confirmation correspondence including comprehensive tracking information once your office furniture order departs our fulfillment facility. Please note that while we ensure careful packaging and timely dispatch, we cannot assume responsibility for delays caused by carrier scheduling issues, weather disruptions, customs processing, or other logistical challenges beyond our direct control. For large workstation installations, additional delivery coordination may be required.
We accept returns and exchanges within 21 days of delivery confirmation for most items in our office furniture collection. Returned products must remain in pristine, unused condition with original packaging completely intact, all protective materials present, and manufacturer tags securely attached. Custom-configured workstations, personalized furniture items, and final sale products are excluded from return eligibility unless manufacturing defects are identified. To initiate a return procedure, please email [email protected] providing your order reference number and detailed explanation for the return request. Our customer service team will respond with comprehensive instructions and, when applicable, a prepaid return shipping label for qualified returns. Refunds for authorized returns will be processed within 10-14 business days following receipt and inspection of returned merchandise at our facility. Customers assume responsibility for return shipping costs except in cases where returns result from verified shipping errors or product defects attributable to our operations.
All product pricing throughout www.fdaidesign.com is displayed in United States Dollars (USD) and incorporates applicable value-added taxes or sales taxes where mandated by jurisdictional requirements. We reserve the right to implement price adjustments without prior notification in response to market fluctuations, currency exchange rate variations, raw material cost changes, or supplier pricing modifications. Orders placed before official price modifications will be honored at the checkout-displayed amount. Promotional discounts and special offers cannot be combined unless explicitly stated in specific promotion terms. International customers should note that any import duties, customs processing fees, value-added taxes, or other cross-border charges remain the purchaser's sole financial responsibility. We recommend consulting with local customs authorities regarding potential additional costs before placing international orders for our premium office furniture solutions.
For any inquiries regarding your office furniture purchase, shipping status, or product specifications, please contact our dedicated customer service team at [email protected]. We typically respond to all customer communications within 48 hours during standard business days. When contacting our support team, please include your complete order number and relevant purchase details to facilitate efficient assistance. For comprehensive information about our product collections and office solutions, visit www.fdaidesign.com. Business Address:
