Every order at FDAI Design undergoes rigorous quality inspection to ensure it meets our standards for premium office furniture. Due to our specialized manufacturing process for ergonomic workstations and custom configurations, order processing typically requires 3-5 business days (extended compared to standard office suppliers). During peak seasons, processing may extend to 5-7 business days to maintain our quality standards. Order cancellations are only accepted within 24 hours of purchase by emailing [email protected]. After this period, your order enters our production workflow and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We guarantee the quality and functionality of our office furniture designed for optimal workspace efficiency. You may return unused items in original condition within 21 days of delivery (extended beyond the standard 14-day period). For exchanges of office chairs, standing desks, or workstation components, we allow 30 days to account for assembly and testing periods common with premium office furniture. Initiate returns through www.fdaidesign.com and select your preferred resolution. Please note: Custom-configured workstations and personalized furniture items marked "Final Sale" are excluded from returns due to their specialized nature.
To maintain our premium office furniture standards, all returns must: (1) Show no signs of assembly, use, or modification (2) Include all original packaging, protective covers, and hardware components (3) Contain all assembly instructions and warranty documentation. Our quality team conducts comprehensive inspections upon receipt, focusing on structural integrity and component completeness. Items failing inspection will be returned to you at your expense within 10 business days with a detailed assessment report explaining the specific issues identified.
Refunds are processed within 10 business days after we receive and verify your returned furniture items—this extended timeframe accommodates our thorough quality assessment of office furniture components and mechanisms. The refund amount excludes original shipping fees and any return shipping charges you incur. For payments processed through PayPal or credit cards, additional 3-5 banking days may be required before the refund appears in your account, depending on your financial institution's processing timelines.
Customers are responsible for return shipping costs unless the return results from our error (incorrect item or manufacturing defect). We strongly recommend using insured, tracked shipping methods for office furniture returns—FDAI Design cannot assume liability for return packages lost in transit. For exchanges of premium workstation systems valued over $500, we provide prepaid shipping labels (deducted from your refund if the labels remain unused).
Report any manufacturing defects or shipping damage within 7 days of delivery by emailing [email protected] with detailed photographs/videos showing the specific issues. For verified quality concerns, we arrange complimentary return shipping and prioritize replacement processing (subject to inventory availability) or issue a complete refund including original shipping costs. This exception to our standard policy demonstrates our commitment to delivering flawless office furniture solutions.
Custom-built workstations, specially configured ergonomic solutions, and personalized furniture items are considered final sale. For holiday season purchases (November 15 - December 24), the return window extends to January 15 to accommodate office setup timelines. Corporate and bulk orders have separate policy arrangements—consult your account manager. FDAI Design reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business operations.
For return authorization or policy clarification, contact our Office Solutions Team at [email protected] (response within 48 hours). Always include your order number and supporting documentation for damaged items. Visit www.fdaidesign.com for live chat support during standard business hours EST for immediate assistance with your office furniture needs.
